STORE POLICY

Last Updated: August 10, 2026

1. Shipping Policy

We want your order in your hands as fast as possible. Here's how shipping works at Lifestyle Larder.

Processing Time
Orders are processed within 1–2 business days of purchase. You'll receive a confirmation email as soon as your order ships, along with a tracking number.

Shipping Rates & Estimated Delivery

Standard Shipping: 3–5 business days — $6.99 (Free over $85)
Expedited Shipping: 2–3 business days — $13.99

Order Tracking
Once your order ships, you'll receive an email with a tracking link. If you haven't received tracking within 3 business days, contact us at gavinwilliams13@gmail.com.

Delayed or Lost Packages
We're not responsible for delays caused by the carrier once a package leaves our facility, but we'll do everything we can to help track it down or make it right.

Note: shipping rates and delivery windows above are placeholders — update with your actual rates once shipping is configured in Wix.

2. Return & Refund Policy

We stand behind everything we sell. If something isn't right, here's how we'll make it right.

Eligibility

Returns are accepted within 30 days of the delivery date.
Items must be unused, in original condition, and in original packaging.
Due to hygiene reasons, opened wellness items (such as gua sha tools or skincare-adjacent products) may not be eligible for return — please check the individual product page.

How to Start a Return
Email gavinwilliams13@gmail.com with your order number and reason for return. We'll respond with next steps within 1 business day.

Refunds
Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or Incorrect Items
If your order arrives damaged (common with ceramics, marble, and glass pieces) or you received the wrong item, contact us within 7 days of delivery with a photo of the item — we'll send a replacement or refund at no cost to you.

Non-Returnable Items
Sale/clearance items and gift cards are final sale and not eligible for return.

3. Privacy Policy

Your privacy matters to us. Here's a plain-language summary of what we collect and how we use it.

Information We Collect

Contact info you provide at checkout or sign-up (name, email, shipping address, phone number)
Order information such as products purchased and payment confirmation (we do not store full card numbers — payments are processed securely through our payment provider)
Site usage data like pages visited and device/browser type, used to improve your shopping experience

How We Use Your Information

To process and fulfill your orders
To send order confirmations, shipping updates, and customer support responses
To send marketing emails, only if you've opted in — you can unsubscribe anytime
To improve our website and product offerings

Sharing Your Information
We do not sell your personal information. We only share data with trusted third parties (like our shipping carrier and payment processor) as needed to fulfill your order.

Your Rights
You can request access to, correction of, or deletion of your personal data at any time by emailing gavinwilliams13@gmail.com.

Recommendation: Wix has a built-in Privacy Policy generator that accounts for GDPR/CCPA requirements based on where your customers are located — worth running your final policy through it or having a lawyer review before launch.

4. Terms of Service

By using this website and placing an order, you agree to the following terms.

Use of Our Site
You agree to use this site for lawful purposes only and not to misuse, hack, or attempt to disrupt our website or services.

Product Information
We work to keep product descriptions, images, and pricing accurate, but errors can happen. We reserve the right to correct any errors and to cancel orders placed at an incorrect price.

Pricing & Availability
All prices are listed in USD and are subject to change without notice. Product availability is not guaranteed until your order is confirmed.

Account Responsibility
If you create an account with us, you're responsible for maintaining the confidentiality of your login information and for all activity under your account.

Limitation of Liability
Lifestyle Larder is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

Changes to These Terms
We may update these terms from time to time. Continued use of our site after changes are posted means you accept the updated terms.